Returns & Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Easy Returns
To start a return, simply you can return request by contacting us at support@holyzilla.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

Returns are usually processed within 7 days. Items sent back to us without first requesting a return will not be accepted.

Shipping Cost

We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). In other cases, You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

You can always contact us for any return question at support@holyzilla.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 - 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Any Questions Or Help Needed?

Contact our support

Customer Service:
Mon-Fri: 
8:30am - 4:30pm EST
Sat & Sun: CLOSED
Phone: +1 (347) 732-1090
Email: support@holyzilla.com

Address: 99 Wall Street #3018,
New York, NY 10005, United States